Resources
Notes we draw from research on difficult conversations. Every figure links to its source at the end of the article.
Why do one in five managers never give negative feedback?
Giving negative feedback is hard for almost half of all managers. Some never have the conversation at all. The reason is not laziness but the anxiety of a moment never rehearsed.
21%admit they avoid negative feedback entirely
80% of employees have never been trained for difficult conversations
A newly promoted manager learns budgets and calendars, not how to let someone go. The result: anger, panic and conversations put off.
Two thirds of employees want difficult conversations; managers are not ready
The problem is not that employees do not want to talk. A third of them do not feel safe having that conversation with their manager.
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